Contact Us

General Queries

Before you contact us, take a look at our frequently asked questions, where you might find the information you need. If you are unable to find the answer here please use the TUI Chat function on the TUI website, this can be access via this link by clicking on the speech bubble in the bottom right corner - TUI Chat.  

Alternatively you can complete our pre travel enquiry form. Please enter your order ID as Booking Reference and Order Date as Departure Date. Click here to access this form. 

Otherwise you can raise a query with us by calling 0203 451 2688

Travel Money Card complaints

For details of the complaints procedure for Travel Money Cards only click here.