About cookies and similar technology
TUI UK Limited (referred to in this Notice as “we” or “us”), part of the TUI Group uses cookies and similar technologies (together "cookies"). Cookies are small data files uploaded on your device when you visit a website or mobile app. Cookies allow a website or a mobile app to collect and store a range of data on your devices. Some cookies are essential, while others allow us to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used.
We use Session Cookies which will automatically expire at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.
We may also use Persistent Cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.
Essential cookies
Essential cookies enable core functionality such as the online shopping basket. Our website cannot function properly without these cookies. Therefore, we don’t request your permission to use essential cookies.
We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They help us to keep track of what you are purchasing as you move through each stage of the purchase process. Without them the online booking process cannot take place.
The following essential cookies are placed on your device:
| Name | Version introduced | Required | Type / Provider | Duration | Purpose | ||
|---|---|---|---|---|---|---|---|
| scl_analytics | scl_analytics | Yes | 30 days |
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| m4t-tuiuk | <= 1.8 | Yes | HttpOnly, Secure, Samesite:None (from 1.9.8.3) | Until the browser is closed | This cookie manages the session for the M4T application. eg m4t-tuiuk | ||
| AMCV_#@AdobeOrg | 1.11.02 | Yes | Adobe - Visitor API | 2 years | Cookie associated with the Adobe Marketing Cloud. Contains a unique visitor identifier for a site visitor on a particular device/browser. All browsing behaviour collected in Adobe is associated to this cookie value. | ||
| AMCVS_####@AdobeOrg | 1.11.02 | Yes | Adobe - Visitor API | Session | Cookie associated with the Adobe Marketing Cloud which serves as a flag indicating that the session has been initialized. | ||
| gpv_pn | 1.11.02 | Yes | Adobe Analytics | 30 minutes | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | ||
| gpv_pn2 | 1.11.02 | Yes | Adobe Analytics | 30 minutes | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | ||
| s_cc | 1.11.02 | Yes | Adobe Analytics | Session | Cookie used to determine if JavaScript is enabled in the browser. | ||
| s_comp_click | 1.11.02 | Yes | Adobe Analytics | 10 seconds | Cookie used to track what components users click on on our sites. | ||
| s_depth | 1.11.02 | Yes | Adobe Analytics | 2 years | Cookie used to capture how many pages are viewed in a session which is passed to Adobe Analytics. | ||
| s_depth_vis | 1.11.02 | Yes | Adobe Analytics | 30 minutes | Cookie used to capture how many pages a visitor has viewed which is passed to Adobe. | ||
| s_fid | 1.11.02 | Yes | Adobe Analytics | 2 years | Cookie associated with the Adobe Analytics. Is a fallback unique visitor ID used when the s_vi or AMCV cookies are not present. | ||
| s_lv | 1.11.02 | Yes | Adobe Analytics | 3 years | Adobe Analytics used to identify the time (in days) between two visits. | ||
| s_lv_s | 1.11.02 | Yes | Adobe Analytics | 1 month | Cookie used to store the time of a visitors last visit to the website. | ||
| s_nr | 1.11.02 | Yes | Adobe Analytics | 1 month | Cookie used to store the date of visit and whether they are new or returning. | ||
| s_ptc | 1.11.02 | Yes | Adobe Analytics | Session | Cookie is set as part of the Adobe performance timing plugin. Is used to capture page load speed statistics on our site. | ||
| s_vi | 1.11.02 | Yes | Adobe Analytics | 2 years | Cookie associated with the Adobe Marketing Cloud containing an anonymous visitor identifier for a site visitor on a particular device/browser. | ||
| ttc | 1.11.02 | Yes | Adobe Analytics | Session | Cookie associated with the Adbe Analytics getTimeToComplete plugin. Used to understand how quickly our checkout process is completed. | ||
| ev_sync_dd | 1.11.02 | Yes | Adobe Analytics - Everestech | 1 month | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | ||
| everest_g_v2 | 1.11.02 | Yes | Adobe Analytics - Everestech | 2 years | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | ||
| everest_session_v2 | 1.11.02 | Yes | Adobe Analytics - Everestech | Session | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | ||
| demdex | 1.11.02 | Yes | Adobe Visitor API | 6 months | Cookie associated with the Adobe Marketing Cloud. The demdex cookie is set in the third-party, demdex.net domain in the browser. Allows the Adobe Visitor Service to identify a site visitor across our domains. | ||
| dpm | 1.11.02 | Yes | Adobe Visitor API | 6 months | Cookie associated with the Adobe Marketing Cloud. DPM is an abbreviation for Data Provider Match . It tells internal Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. On our site this is used for ID generation. |
Non Essential Cookies
Non-essential cookies help us make your experience better, improve the performance of our website and mobile apps and deliver relevant online, customer tailored advertising. They won’t be placed on your device or collect any of your information unless you give your permission to do so. Some non-essential cookies are placed by us and some by third parties.
Personalisation Cookies to improve the way our website and mobile app work and to provide you with enhanced, more personal features.
These cookies improve the way our website and mobile apps work and provide you with enhanced, more personal features. For example, they collect data on how you use our website and help us assess and improve the way it works. They also help us to remember your preferences, recent searches, and shortlisted holidays, to make it easy for you to return to the previous search.
The following personalisation cookies are placed on your device.
| Name | Version introduced | Required | Duration | Purpose | |
|---|---|---|---|---|---|
| source_ref | 1.9.1 | No | 30 days | This cookie carries a source reference when the site is launched from a site with the srcref parameter. The value of this parameter is stored in the Ultrapos database as a reference against a confirmed order, allowing a client to determine how a customer found the site from the transaction data. Only created if the parameter is specified. |
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| source | 1.9.1 | No | 30 days |
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| promo | Not yet released | No | Stores the promotion code passed from a referring site. Only used if a referring site provides a promotion code to apply. | ||
| qual | Not yet released | No | Stores the qualifier passed from a referring site. Only used if a referring site provides a qualifier to apply |
Your choices when it comes to cookies
You can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.
You can find out how to manage cookies on popular browsers:
If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our essential cookies. For example, you may not be able to add items to your shopping basket or proceed to checkout.,
Google Analytics
Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit: http://tools.google.com/dlpage/gaoptout.
Changes to our Notice
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.
Learn more about who we are, how we process your personal data and how you can contact us in our Privacy Notice
Last update: September 2024