Multi-Currency Travel Money Card Mastercard®

 

Safe, secure, reloadable.  The convenient way to take money abroad. Flexible money on the move:

  • 1 card, 12 currencies
  • The card is free - apply online or ask in-store
  • Award winning - Won 'Best Travel Companion' in the Europe Paybefore Awards 2015

The Multi-Currency Travel Money Card is a safe and secure alternative to carrying cash abroad. It can hold up to twelve currencies at one time; Euro, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars, South African Rand, Turkish Lira, Thai Baht, Mexican Peso, Bulgarian Lev, UAE Dirham and Pounds Sterling.

Key benefits:

  • Free to use in restaurants, bars and shops – anywhere you see the Mastercard® Acceptance Mark
  • You’ll receive 2 cards linked to the same account, meaning the second card can be used for access to your cash should you lose one. If you should happen to misplace the card it’s not a problem as we can send you the funds via our Western Union money transfer service within 48 hours and at no at additional cost
  • Travel Money Card App for checking balances, reloading, transferring funds between wallets and reviewing your transaction history
  • The exchange rate is fixed at the time of purchase, so you don’t need to worry about fluctuating rates and the uncertainty of credit/debit card charges
  • No commission charges when you buy or reload your card

  • Safe and secure as it’s not linked to any bank account, plus it is Chip & Pin protected

  • Can be used as a savings tool

Simply pre-load the Travel Money Card with your budgeted spend and use it to purchase goods or withdraw cash all over the world. The maximum card balance is £6000 and there is a £500† a day withdrawal limit. Please see table below for fees and daily limits. 

For any questions, please refer to our FAQs

*2% load fee applies to Sterling cards
†Charges apply

 

Multiple ways to manage your account

You can manage your holiday spending anywhere in the world through the new Travel Money Card App or through your online account:

  • Check your balance
  • Reload your card
  • Transfer money between currency wallets
  • Check your transaction history

The app is available to download now for both Apple and Android devices via the App Store or Google Play.

Access your online account here.

You can also manage your account in any TUI Travel Shop or check your balance by calling our helpline on +44(0)203 1300 133*

*Standard call charges apply

 

Summary of Travel Money Card Fees and Limits

Please note these are subject to variation in accordance with the Multi-Currency Travel Money Card Terms and Conditions.

Currency

United States Dollars

Australian Dollars

Euros

New Zealand Dollars

Turkish Lira

Canadian Dollars

South African Rand

UAE Dirham

Bulgarian Lev

Mexican Peso

Pounds Sterling

Comments

Load Commission

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

2%

 

Top Up: Debit or Credit card - in store, via the online My Account or the App^

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

^Banks and credit card companies may charge you an additional fee for using a debit/credit card

Transfer fee between currency wallets - FX Rate of the day will be applied

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

 

Point of sale transaction fee

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

Free

 

Cross currency transaction fee - unsupported currency

3%

3%

3%

3%

3%

3%

3%

3%

3%

3%

3%

 

ATM cash withdrawal fee per transaction*

$2

$2.8

€1.75

$3

TRY30

$2.7

R28

7AED

3.5

38

1.5

*Indicative amount only based on GBP equivalent of £1.5

Maximum 24 hour withdrawal limit±

$800

$800

€600

$900

TRY1800

$900

R8700

8000AED

1000

10,000

£500

±Indicative amount only based on GBP equivalent of £500

Minimum load amount

$50

$50

€25

$50

TRY100

$50

R500

105AED

55

550

£25

 

Maximum card balance#

$9000

$10000

€7000

$11,000

TRY21,000

$11,000

R100,000

24,000

12,000

129,000

£6000

#Indicative amount only based on GBP equivalent of £6000

Monthly inactivity fee debited from your card if not used for 24 months*

$3

$3

€2

$4

TRY6

$3

R35

10AE

5

45

£2

*Indicative amount only based on GBP equivalent of £2

Minimum age limit for applicants is 18 years

Single Currency Travel Money Card

Please note, these are no longer available for purchase but can still be used until their expiry date.  The below fees are subject to variation in accordance with the Single Currency Travel Money Card Terms and Conditions.

 

Euros

United States Dollars

Australian 
Dollars

Pounds Sterling

Comments

Instore card Reload charge

Free†

Free†

Free†

2% of reload†

†Banks and credit card companies may charge you an additional fee for using a debit/credit card

ATM Cash Withdrawal Fee per transaction

€2*

US$3*

AU$3*

£1.50

*Some cash machine operators may charge an additional fee or set their own withdrawal limits

Cross currency transaction fee

3%

3%

3%

3%

 

Point of sale transaction fee

Free

Free

Free

£0.50±

±GBP fee applied in the UK only

Maximum 24hr. Withdrawal limit

€ 250

US$300

AU$300

£250

 

Minimum load amount

€ 100

US$150

AU$150

£100

 

Maximum card balance

€ 5000

US$7500

AU$7500

£5000

 

SMS balance check

Free**

Free**

Free**

Free**

**Your mobile phone network may charge a fee for this service

Minimum age limit for applicants is 18 years.

 

How to make a complaint

We will always aim to provide you with the very highest standard of service, but we know that sometimes things can go wrong.  If that’s happened to you, please make sure you let us know by contacting us in any of the following ways:

By phone: Contact us by calling us on the following number - 0203 130 0133 (Calls may be monitored and/or recorded for quality and training purposes and for compliance within regulations)

By email: You can contact us by email at customerservice@tuiprepaidcard.co.uk

In writing: Please write to us at (please address the letter to TUI Complaints) - PO BOX 3883, Swindon, SN3 9EA.

Our Complaints Process

We will promptly acknowledge your complaint within 5 calendar days, from the receipt of your complaints request. We will aim to resolve within a maximum of 15 calendar days from receiving the complaint, keeping you informed of progress. If there is any reason for a delay or extension on this timeframe, we will let you know.

Financial Ombudsman Service

We are committed to resolve any issues you raise with us internally. However, where you are not satisfied with our final response, or if 15 calendar days have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service  - the contact details for the Financial Ombudsman are as follows:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4567, Free for people phoning from a fixed line (for example, a landline at home) 

0300 123 9 123 Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02

Email: complaint.info@financial-ombudsman.org.uk

Web:  www.financial-ombudsman.org.uk Link opens in a new window FOS provide an online complaint form which can be accessed online (https://help.financial-ombudsman.org.uk/help Link opens in a new window).           

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is an authorised Electronic Money Institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.