Terms and conditions

This website (“Website”) is owned and operated by Stanton Consultancy Limited, registered in England and Wales under number 1957652 and whose registered office is at Park Gate, 161 Preston Road, Brighton, East Sussex, BN1 6AU, for and on behalf of TUI.

TUI UK Limited ("TUI UK", “we”, “us”, “our”), a member of the TUI AG group of companies, registered in England and Wales under number 2830117 and whose registered office is at TUI UK & Ireland Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN  When you purchase foreign currency on this Website your contract is with TUI UK Limited.

This service is only available for use by individuals aged 18 or over resident in the UK, and who access the site from within the UK. You must not order money for purposes other than those deemed legitimate which comply with all applicable laws, rules and regulations. We may refuse orders for any reason.

 

Please ensure that you review all of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.


If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

 

Use of this website

Authorised Use
You may only use this Website:
• for your own personal, non-commercial use (which will at all times be reasonable and not abusive); or
• to obtain information on, check the suitability and availability of our products and services; or
• for purposes legitimately connected with purchasing our products and services; or
• to get into contact with us about your orders.

Non-Authorised Use
You agree that you shall not:
• access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or
• use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or
• use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or
• gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or
• make any unauthorised, false or fraudulent order on this Website.

 

Ownership and Use of Material and Information on Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI AG group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.


Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.
 

Links
If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.
This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI AG group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.


Website Facilities
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and purchase our products (as well as those provided by our selected partners), view content provided by us, and interact with us.

 

OUR SUPPLY OF FOREIGN CURRENCY 


When you order any foreign currency from us, you will do so subject to these Terms and Conditions. These Terms and Conditions constitute the entire agreement and understanding between you and TUI UK in relation to their subject matter. By proceeding with an order, you acknowledge that you have read and understood all of the Terms and Conditions and agree to be bound by them. However, if you do not or cannot accept our Terms and Conditions in full, you must stop using our Website immediately. These Terms and Conditions may vary from time to time. You accept that you are bound by the Terms and Conditions current at the time when you place your order.

 

OUR CONTACT WITH YOU

Information About You, Data Protection, Privacy Notice and Cookies
We will store and use the information you supply us or which is supplied to us in your use of this Website ("your information") for the purposes set out in our TUI Holidays - Privacy Notice You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your order.


Information about cookies and their use by us on this Website can be found in our Cookie notice.

 

Ordering

When placing an order you warrant that:

  • you are acting on your own behalf, for a genuine reason; and
  • the information you provide to us is true and accurate in all respects, you will not withhold any material information from us and you will provide us with any information that we may reasonably require.
     

You may place up to two orders per day. The minimum order value is £100 and the maximum order value is £2,500. These limits are subject to a maximum of £15,000 per person per year. The maximum order value may be changed at any time at our sole discretion and without notice.

Currency is supplied in notes only, coins are not available to purchase. Orders placed will be rounded up to the nearest currency note denomination.

Our Click and Collect service is available for cash orders only. Travel Money Cards, Gift Cards and cash are all available for home delivery.

All customers must comply with applicable anti-money laundering regulations. Any suspicious transactions will be reported to the appropriate authorities.

Rates can move up or down and the rate applicable to your order will be that agreed at the time you confirm your order and not the rate on the day of delivery or collection.

 

Charges

All home delivery orders under £600 will incur a £2.95 delivery charge. There is no delivery charge payable for orders of £600 or more.

There are no collection charges when you use our Click and Collect service.

 

Payment

When making payment you warrant that you are acting on your own behalf, or with the authorisation of the business account holder, if applicable, for a genuine reason and that the funds are legally and beneficially yours, have not been obtained by illegal means or in any way contrary to the rights of the legal owner and are not tainted in any way by criminal activity.

You can pay for your order using credit or debit cards issued in the United Kingdom. A fee applies to credit card payments. There are no additional charges when paying by Maestro, MasterCard Debit or Visa/Delta debit cards.

 

You undertake that all details provided are correct, the credit or debit card is your own and that the billing address of your card matches the delivery address of your order. Any inaccuracies when providing this information may cause a delay in processing your order. Business credit and/or debit cards will not be accepted for home delivery orders.

 

3D Secure & Experian Checking

When you enter your payment details we will use 3D secure to check your identity to make sure it is you using your card. This is for your own safety when making payments online and is not a credit check. We will also check your name, date of birth and address details all match the records held on the electoral roll.

 

Cash Advance Fees

If you pay by credit card or debit card, transactions for the purchase of foreign currency may be treated as cash advances by your card issuer, for which an additional charge may be levied. This is not a charge made by us, it is out of our control and we have no liability for these charges.

 

Home Delivery

Orders will be delivered as detailed below.

Order day

 

Delivery Day

Monday

Order by 2pm

Tuesday

 

Order after 2pm

Wednesday

Tuesday

Order by 2pm

Wednesday

 

Order after 2pm

Thursday

Wednesday

Order by 2pm

Thursday

 

Order after 2pm

Friday

Thursday

Order by 2pm

Friday

 

Order after 2pm

Monday

Friday

Order by 2pm

Monday

 

Order after 2pm

Tuesday

Saturday

Order by 2pm

Tuesday

 

Order after 2pm

Tuesday

Sunday

Order by 2pm

Tuesday

 

Order after 2pm

Tuesday

 

All orders will be sent via Royal Mail Recorded Delivery and a signature will be required upon delivery.
 

Orders can only be sent to the address to which the payment card is registered, we do not deliver to business addresses.


You must notify us of any problems with your order within 72 hours of receipt. Mistakes cannot be rectified after this time.

 

Click and Collect

Currency ordered for store collection will be ready on the days outlined below after 2pm.  Currency must be collected within 7 days of the collection day. You should contact us for a refund if you do not collect your order within 30 days of the collection day.

 

Order Day

Collection after 2pm

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday

Tuesday

Sunday

Tuesday

 

To collect your order in store you will need to show the following:

  • Email confirmation you receive from us, which can either be printed or shown on your mobile device, together with your photographic identification.
  • Photographic Identification.  The only photographic identification that we will accept is your driving licence or your passport.  We are only able to give the currency to the person who ordered and paid for it and no other person.
  • The credit or debit card used to purchase the currency.

 

Travel Money Card

TUI Holidays - Thomson Travel Money Card

 

Gift Card

1. The card can be used as full or part payment for travel products at all TUI and First Choice travel shops and superstores.

2. The card can’t be used as payment, or exchanged for, travel money-related products, including currency, travellers’ cheques and prepaid cards.

3. The card can’t be exchanged for cash or to buy another gift card.

4. The card will expire after 24 months of non-use and any remaining balance will be deducted.

5. The maximum account balance allowed at any one time is £5,000.

6. The card must be treated as cash, and the balance can’t be refunded if it’s lost, stolen or destroyed.

7. You can find out your balance by phone, in-store or on the web.

8. Cards can’t be redeemed over the phone.

9. The card is not applicable online for TUI Ski, TUI Lakes, TUI Worldwide or First Choice Ski.

 

Cancellation

Please ensure you check all details are correct before placing your order as you cannot cancel your order once it has been confirmed. You will have the opportunity to review your order before confirming but if you have made a genuine mistake please contact customer services on 0203 636 1920*  and they will be able to assist you. You can sell the currency back to us in store and the price we will pay you will be calculated at the rate available in store at that time, it will not necessarily be the same rate as when you placed your order. Delivery charges and/or any cash advance fees will not be refunded.

 

We can refuse/cancel your order at any time, for any reason, at our absolute discretion.

If you are in breach of this agreement and, if capable of being rectified and after receiving notice, you do not rectify the breach within a reasonable time, we may terminate this agreement immediately and/or cancel your order(s). You will be liable for any losses that we incur. We may also terminate this agreement if we are required to do so on the instructions of any law enforcement agency or regulatory body. In this case we may retain all or any of your money if we are required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction.

*standard call charges apply

 

Statutory Rights

These terms and conditions do not affect your statutory rights.

 

Updates and Changes

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.


Disclaimer

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.

 

Governing Law

This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.